Questions?

Answers below from the Candle Builders team

Can't find what your looking for, email us at help@candlebuilders.com.

  • What is Candle Builders?

    Candle Builders is a print on demand, drop ship candle partner.

  • What products do you offer?

    We currently offer 2 candle sizes (7.5 and 13.75) in three scents.

  • What scents do you have?

    Currently we offer Vanilla Bean, Sea Breeze, & Comfort Spice.

  • What parts of the candle are customizable?

    The front of the candle labels are completely customizable.

  • What are the dimensions & circumference of your candles?

    The 7.5 oz dimensions are; 3"(W) x 3 2/8"(H) with lid, 8 7/8" (circumference). The 13.75 oz dimensions are 3"(W) x 5"(H), 9.5"(circumference).

  • What is the burn time for your candles?

    The 13.75 oz candle burn time is 60-80 hrs, while the 7.5 oz is 50-60 hrs.

  • What kind of wax and wick are used in your candles?

    We use 100% Soy wax with a cotton wick.

  • Are you candles non-toxic?

    Always! Our candles are non-toxic, paraben and phthalate free.

  • What is the price for your candles?

    13.75 oz candle is $13.00 and the 7.5 oz is $9.00. You can retail them as you wish.

  • What is the best way to contact Candle Builders?

    You can always reach us at help@candlebuilders.com

  • Is there a fee to partner with Candle Builders?

    Nope. No fee to partner with us. That's the best part. You only pay for the candles you sell to your customers.

  • Do I need to create an online store to sell your candles?

    Yes. you do need an online store to sell our candles.

  • How do I build an online store?

    There are many e-commerce partners to build your online store, for example Shopify. We have a Shopify app and use Order Desk to partner with other e-commerce providers.

  • Do you print on demand?

    Yes that is all we do. Everything is POD. Which means no minimums and unlimited custom candle designs for you.

  • How do I order samples?

    You can order samples at http://shop.candlebuilders.com.

  • Do you offer custom packaging?

    At this time we do not offer custom packaging.

Order FAQ

  • How can I check the status of my order?

    The status of your order(s) can be found in the "orders"tab of our Shopify app (when live). In order desk you can find your orders in your prepared folder. This will indicate we have it and are processing it. Once in closed folder it has shipped and the shipping information will be posted back to your storefront.

  • Can I change my order after it is submitted?

    No, once an order is submitted design and quantities are considered final. You can send a ticket to help@candlebuilders.com to request a cancellation.

  • Is there a minimum order?

    No, there is no minimum order. We area print on demand service. We print what your customers order from you.

  • Do you accept returns?

    We do not accept returns unless there is a product defect. Please email help@candlebuilders.com if you believe you've received a defect.

  • Why is my order on hold?

    An order is usually on hold because there is a problem with the print url(label design). When this happens our support team will contact you.

  • What if my customer's order was damaged when they received it?

    Please notify us within 2 business days of receiving the damaged product at help@candlebuilders.com and include an image. We will replace and ship a replacement asap.

  • Can I cancel an order?

    Yes, you may cancel an order up to 2 hours after the order is placed. Please open a support ticket at help@candlebuilders.com to request a cancellation.

  • Do packing slips include pricing or Candle Builders information?

    No, packing slips only include item name and quantities. There is no mention of CB or pricing.

  • Can I pick up my order?

    Unfortunately, no you cannot pick up your order.

  • Do you offer a discount on bulk orders?

    Please contact us at help@candlebuilders.com for bulk order questions.

  • Can I include promotion inserts in shipments to my customers?

    Sorry, you cannot include anything in the shipments to customers.

  • If I sell other drop ship products can I also sell your candles in my store?

    Of course, you can partner with whom you'd like for your products.

  • What retail price should I sell my candles for?

    This is really up to you. We recommend doing some market research.